FAQ
Billing, Insurance, & Payments
Billing &
Insurance
Telehealth
& Payment Info
Do you accept insurance?
Yes. Hendricks Therapy accepts most commercial insurance plans and Medicare. We do not accept Medicaid or Marketplace plans. Because coverage varies by plan, provider, and service, we recommend contacting your insurance company before your appointment to confirm your mental health benefits.
Which insurance plans do you accept?
Many of our therapists and providers are in network with insurance carriers such as Aetna, Anthem Blue Cross Blue Shield, BHS, Cigna Behavioral, ComPsych, Encore, Humana, IU Health, Medicare, MultiPlan/PHCS, Optum/United Behavioral Health, Sagamore, Unified, and more.
This may not be a complete list, and each provider may be contracted differently, so please verify coverage with your insurance carrier.
Is there a deductible due?
Yes, most major commercial insurance plans require that the deductible be met.
Is there a co-pay fee for each visit?
Yes, this $65 co-pay fee can be used toward your deductible until it is met.
Why should I call my insurance company before my visit?
Mental health benefits are often separate from traditional medical benefits. Sometimes another company manages your behavioral health coverage, and that information may not be listed on your insurance card. Calling your insurance company helps confirm whether your provider is in network and what you may owe.
What questions should I ask my insurance company?
Helpful questions include:
“Does my plan cover mental health visits for therapy or medication management?”
“Does my plan limit the number of mental health visits?”
“Have I met my deductible? If not, how much remains?”
“What copay or coinsurance is due at each visit?”
“Is my intended Hendricks Therapy provider in network?”
“Are telehealth visits covered?”
“Are testing, Ketamine, or TMS services covered under my plan?”
Do you take Medicare?
Yes.
Do you take Medicaid or Anthem HIP?
No, we are not in the Medicaid provider system.
Do you accept Marketplace plans?
No, we do not accept Marketplace plans.
What if my insurance says Hendricks Therapy is out-of-network?
Patients may still be able to receive care on a self-pay basis, depending on their insurance coverage.
However, patients with Medicaid or Medicaid-associated plans may not be eligible for self-pay.
Will Hendricks Therapy file my insurance claims?
In most cases, yes. Hendricks Therapy will file most insurance claims for patients. Any deductible, copay, or coinsurance is collected when services are rendered.
Can I Self-Pay?
Yes, self-pay options are available.
Is There a Fee to Make an Appointment?
Yes, but think of it as a copay deposit to secure your appointment slot. The $65 will be credited to your appointment invoice.
What if my insurance says Hendricks Therapy is out-of-network?
Patients may still be able to receive care on a self-pay basis, depending on their insurance coverage.
However, patients with Medicaid or Medicaid-associated plans may not be eligible for self-pay.
Will Hendricks Therapy file my insurance claims?
In most cases, yes. Hendricks Therapy will file most insurance claims for patients. Any deductible, copay, or coinsurance is collected when services are rendered.
Payment
Information
When is payment due?
Payment is expected at the time services are rendered unless prior arrangements have been made. Hendricks Therapy accepts cash, checks, and major credit cards. A monthly statement is sent if a balance remains due.
What will I owe at each visit?
The amount depends on your insurance plan. You may owe a deductible amount, copay, coinsurance, or other patient responsibility. Hendricks Therapy collects deductibles, copays, and coinsurance when services are provided.
Why did I receive a bill after my appointment?
After insurance processes a claim, your plan may determine that you owe a deductible, copay, coinsurance, or non-covered amount. Hendricks Therapy sends monthly account statements when a patient has a balance due.
Why is it important to keep my phone number and mailing address updated?
Payment is an important part of the care relationship, and it is vital to maintain accurate phone and mailing contact information with the office.
Can I Self-Pay?
Yes, self-pay options are available.
Is there a fee to make an appointment?
Yes, but think of it as a deposit to secure your appointment slot. The $65 will be credited to your appointment invoice.
When is payment due?
Payment is expected when services are rendered unless prior arrangements have been made. Hendricks Therapy accepts cash, checks, and major credit cards.
What will I owe at each visit?
The amount depends on your insurance plan. You may owe a deductible amount, copay, coinsurance, or other patient responsibility. Hendricks Therapy collects deductibles, copays, and coinsurance when services are provided.
Why did I receive a bill after my appointment?
After insurance processes a claim, your plan may determine that you owe a deductible, copay, coinsurance, or non-covered amount. Hendricks Therapy sends monthly account statements when a patient has a balance due.
What if I have a balance?
If you have a balance due, you will receive a monthly account statement. It is important to keep your phone number and mailing address current with the office.
Why is it important to keep my phone number and mailing address updated?
The payment of fees is an important part of the care relationship, and it is vital to maintain accurate phone and mailing contact information with the office.
Can I self-pay if I do not have insurance?
Yes. Hendricks Therapy offers self-pay options for uninsured patients and for some patients who prefer to pay out of pocket. Self-pay rates are for self-pay patients only and may differ from insurance-billed amounts.
Is there a co-pay/deposit for new patient appointments?
Yes. a $65 refundable copay/deposit is required for all new patient appointments and will be refunded or applied to the patient’s balance after the visit.
Self-Pay
Rates Only
What are the self-pay rates for therapy?
Self-Pay Therapy Rates:
New patient psychotherapy appointment: $150
Follow-up therapy appointment with a psychologist: $135
Follow-up therapy appointment with a master’s-level clinician: $125
What are the self-pay rates for medication management?
Self-pay medication management rates:
New patient psychiatric medication management appointment: $200
Follow-up appointment with a nurse practitioner or psychiatrist: $120
Is medication management the same as talk therapy?
No. Psychiatric medication management is provided by psychiatrists or nurse practitioners and does not include talk therapy.
Are financing options available?
Yes. A financing option is available.
Are Telehealth visits covered by insurance?
Telehealth visits are usually covered by insurance, similarly to in-person visits. Coverage depends on your specific plan, so we recommend confirming telehealth benefits with your insurance carrier.
Why do I need a credit card on file for Telehealth?
For Telehealth visits, Hendricks Therapy requires a credit card on file before the appointment. This helps make the checkout process easier, faster, and more efficient.
Will I complete a consent form for Telehealth billing?
Yes. You will receive a consent form during the registration process.
When will my card be charged after a Telehealth visit?
The card on file will be charged within two business days after your telehealth visit.
How much will be charged to my card?
Your card will only be charged for your portion of the most recent visit after Hendricks Therapy reviews your copay, coinsurance, deductible, and expected insurance reimbursement.
Will Hendricks Therapy charge more than $200 without contacting me?
No. Hendricks Therapy will contact you for permission before processing any charge over $200.
Follow Us on Social
